AFTERMARKET PRODUCT
SYMPTOMS & SOLUTIONS GUIDE

THE PURPOSE OF THIS GUIDE

This manual was developed for use by parts and service professionals who are attempting to match customer needs to identifiable product solutions. Users can search through the guide according to truck symptoms or applications and discover possible solutions to customer needs.

HOW TO USE THIS GUIDE

There are 2 ways that you can utilize this guide to help your customers make informed decisions when searching for a product solution.

1. The guide’s Table of Contents contains an alphabetized listing of product solutions. If you have a specific product that you would like to get more detail on, click on its link in the Table of Contents to jump to the product detail.

2. The Symptoms, Applications And Solutions Listing catalogs many of the common symptoms and applications that customers experience with regard to their lift trucks. If there is a specific symptom or application that you are interested in finding a product solution for, you should use this section of the guide. You can locate a particular symptom or application in this alphabetized listing. All recommended product solutions are listed below the alphabetized symptom or application. You can click on a product solution link to jump straight to the page in the guide that contains details about that product. This can help you help your customer make an informed decision about which product solution, or solutions, they need.

TABLE OF CONTENTS

THE PURPOSE OF THIS GUIDE. 1

HOW TO USE THIS GUIDE. 1

TABLE OF CONTENTS. 1

SYMPTOMS, APPLICATIONS AND SOLUTIONS LISTING. 2

PRODUCT SOLUTIONS. 4

BMI G-FORCE IMPACT MONITORS. 5

BRAKE JOB OPTIONS. 6

CASCADE KENHAR FORKS. 7

ECS PURIMUFFLERS. 8

ELECTRONIC FORWARD HORNS. 9

GNB INDUSTRIAL POWER. 10

GNB INDUSTRIAL POWER (continued) 11

HYDRA SMOOTH. 12

MARTIN CAB. 13

MOBILE STACKERS. 14

PLASTIC PALLETS. 15

SUPERIOR PALLET JACK STABILIZER CASTER. 16

TRELLEBORG/MONARCH WHEEL SYSTEMS. 17

TRYNEX SWEEPERS. 18

SYMPTOMS, APPLICATIONS AND SOLUTIONS LISTING

Accidents, Pedestrian/Equipment

• ELECTRONIC FORWARD HORNS

Blade Size Requirements (Special)

• CASCADE KENHAR FORKS

Brake Problems

• BRAKE JOB OPTIONS

Caster Wheel Wear

• SUPERIOR PALLET JACK STABILIZER CASTER

Cold Storage Operation

• ECS PURIMUFFLERS
• GNB INDUSTRIAL POWER

Compound or Size (Special)

• TRELLEBORG/MONARCH WHEEL SYSTEMS

Construction Site Cleanup

• TRYNEX SWEEPERS

Drained Battery

• GNB INDUSTRIAL POWER

Food & Beverage Industry

• ECS PURIMUFFLERS

Forks Heels, Worn

• CASCADE KENHAR FORKS

Forks, Damage

• CASCADE KENHAR FORKS

Fuel, Excessive Consumption/Cost

• ECS PURIMUFFLERS

Horn Failure

• ELECTRONIC FORWARD HORNS

Loading and Unloading

• MOBILE STACKERS

Loss of Productivity

• MARTIN CAB

Operator Stress, Fatigue, Injury and Health Problems

• ECS PURIMUFFLERS
• HYDRA SMOOTH
• MARTIN CAB
• MOBILE STACKERS
• TRELLEBORG/MONARCH WHEEL SYSTEMS

Order Picking

• MOBILE STACKERS

Pallets, Broken and Splintered

• PLASTIC PALLETS

Pallet Stacking

• MOBILE STACKERS

Product Damage

• BMI G-FORCE IMPACT MONITOR
• HYDRA SMOOTH
• MARTIN CAB

Racks and infrastructure Damage

• BMI G-FORCE IMPACT MONITOR

Springs, Breakage

• SUPERIOR PALLET JACK STABILIZER CASTER

Stability Issues

• SUPERIOR PALLET JACK STABILIZER CASTER

Standing Water on Driving Surfaces & Parking Lots

• TRYNEX SWEEPERS

Tire Damage

• TRELLEBORG/MONARCH WHEEL SYSTEMS
• TRYNEX SWEEPERS

Truck Abuse

• BMI G-FORCE IMPACT MONITOR

Unheated Warehouses

• MARTIN CAB

Unpleasant Odors and Stains

• PLASTIC PALLETS

Vibration of Steer Axle, Seat and Forks

• HYDRA SMOOTH

Worker Injuries, Caused By Bent and Scattered Pallet Nails Causing

• PLASTIC PALLETS

Worn Fork Heels

• CASCADE KENHAR FORKS

PRODUCT SOLUTIONS

The upcoming pages contain detailed information regarding various direct ship product solutions. Also included is a coordinator contact point should you have any questions about a particular solution. Simply click on the coordinator name to send them an email requesting more information.

BMI G-FORCE IMPACT MONITORS

SYMPTOMS / APPLICATIONS Damaged product Damaged racks and infrastructure Lift truck abuse SOLUTIONS G-Force 1: Sounds alarm/lift interrupt upon impact, Disarming Key monitored by Supervisor G-Force 2: G-Force 1 capabilities, PLUS, computerized tracking and reporting features · G-Force 3: G-Force 2 capabilities, PLUS, operator time-keeping and additional report features

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

Table Of Contents

Symptoms, Applications, and Solutions Listing

BRAKE JOB OPTIONS

SYMPTOMS / APPLICATIONS · Brake Problems SOLUTIONS Truck Renewal System Service Repair Kit One Wheel, Minor, Major, Overhaul Shoes Hardware Kit Wheel Cylinders/Kit Master Cylinders/Kit Brake Fluid Brake Parts Cleaner

For additional information contact the coordinator, Norman Weathersby by email or by phone at 252-931-5765.

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Symptoms, Applications, and Solutions Listing

CASCADE KENHAR FORKS

SYMPTOMS / APPLICATIONS Bent or Broken Forks Worn Fork Heels Uneven Fork Tips Special Blade Size Requirements SOLUTIONS Precision Forged Best Warranty Coverage in the Industry Full Line of Standard and Specialty-Sized Forks · Magnetic Particle Inspected

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

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Symptoms, Applications, and Solutions Listing

ECS PURIMUFFLERS

SYMPTOMS / APPLICATIONS Operator Headaches, Nausea, Impaired Vision and Reduced Manual Dexterity Excessive Fuel Consumption/Cost Cold Storage Operation Food & Beverage Industry SOLUTIONS Up to 90% Carbon Monoxide and Hydro Carbon Reduction with the ECS Purimuffler System Up to 99% Carbon Monoxide, Hydro Carbon and Oxides of Nitrogen Reduction with the ECS Terminox System Reduces Tail Pipe Emissions Easy and Speedy Installations

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

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Symptoms, Applications, and Solutions Listing

ELECTRONIC FORWARD HORNS

SYMPTOMS / APPLICATIONS Horn Failure Due To Due to Extreme Temperature Conditions Pedestrian/Equipment Accidents Mechanical Horn Failure SOLUTIONS No Mechanical Parts means No Mechanical Failure Works in Extreme Hot and Cold Temperatures (-40° F to 185° F) Voltage Spike and Surge Protected Life Expectancy > 500,000 cycles

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

Table Of Contents

Symptoms, Applications, and Solutions Listing

GNB INDUSTRIAL POWER

SYMPTOMS / APPLICATIONS Drained battery power due to high seasonal demands and/or attachments Drained battery power due to facility with ramps Drained battery power due to extended shift work SOLUTIONS The only battery manufacturer to provide flooded flat plate, flooded tubular and Champion maintenance free batteries Flexible product offerings for best match of battery to needs Lower Overall Cost Environmentally Sensitive Provides Longer Shift Performance Cold Storage Handling Capabilities Extended battery life eliminates need to buy or rent additional batteries

For additional product information contact this product’s Direct Ship Program Coordinator, Julie Bishop by email or by phone at 252-931-5808.

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Symptoms, Applications, and Solutions Listing

GNB INDUSTRIAL POWER (continued)

A Complete Power Provider Offering a Superior Product for Every Application

For additional product information contact this product’s Direct Ship Program Coordinator, Julie Bishop by email or by phone at 252-931-5808.

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Symptoms, Applications, and Solutions Listing

HYDRA SMOOTH

SYMPTOMS / APPLICATIONS Operator Stress and Fatigue Vibration of Steer Axle, Seat and Forks Damage to Fragile Loads SOLUTIONS Turns Your Lift Truck’s Hydraulic System Into a Shock Absorbing System Improves Operator Productivity Reduces Steer Axle, Seat and Fork Vibration Reduces Product Damage · Provides Improved Handling Performance

For additional product information contact this product’s Direct Ship Program Coordinator, Julie Bishop by email or by phone at 252-931-5808.

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Symptoms, Applications, and Solutions Listing

MARTIN CAB

SYMPTOMS / APPLICATIONS Unheated Warehouses Loss of productivity due to operator taking frequent breaks to find a place to keep warm Damaged merchandise due to operator’s rush to get the job done in order to get out of a cold environment Operator Stress and Fatigue SOLUTIONS Martin Cab steel and fabric, full covered, heated enclosures Provides an economical solution to Unheated Warehouses Improves Operator Productivity · Reduces Product Damage

For additional product information contact John Decker by email or by phone at 252-931-5806.

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Symptoms, Applications, and Solutions Listing

MOBILE STACKERS

SYMPTOMS / APPLICATIONS Operator injuries due to bending and lifting Jobs that require stock picking, pallet stacking, truck loading & unloading SOLUTIONS Custom designed to handle unique applications Capable of lift heights to 144” Can handle capacities up to 3,000 lbs · Self propelled models

For additional product information contact John Decker by email or by phone at 252-931-5806.

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Symptoms, Applications, and Solutions Listing

PLASTIC PALLETS

SYMPTOMS / APPLICATIONS Broken and Splintered Wood Pallets Bent and Scattered Pallet Nails Causing Worker Injuries Unpleasant Odors and Stains Overseas Shipments SOLUTIONS Reusable and Recyclable No Splintering and No Nails Light Weight for Easy Handling Weather Resistant and Washable Economical and Superior Service Life · Many Overseas Customers Will Not Accept Wooden Pallets

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

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Symptoms, Applications, and Solutions Listing

SUPERIOR PALLET JACK STABILIZER CASTER

SYMPTOMS / APPLICATIONS Lack of stability on Walkie Rider trucks during cornering Broken Springs Difficulty adjusting caster height for drive tire wear Loosening of Stabilizer caster components · Insufficient caster wheel wear

SOLUTIONS

• Superior’s patent-pending design, eliminating the use of unreliable metal springs, implements a “SHOCK ABSORBING” polyurethane block that creates a dampening effect and provides for a consistently smooth ride.
• Poly Shock Absorbing
• Heavy Tubular Steel
• Easy Three Position Wheel Adjustment plus + -.5” Fine Adjustment
• String guard-Standard
• Linear Deflection With A Positive Sto
• 90% Of Parts Are Interchangeable on All Models
• Sealed Bearing or Greaseable Wheel… your Choice!
• Optional EZ & XL Compound

For additional product information contact this product’s Direct Ship Program Coordinator, Julie Bishop by email or by phone at 252-931-5808.

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Symptoms, Applications, and Solutions Listing

TRELLEBORG/MONARCH WHEEL SYSTEMS

SYMPTOMS / APPLICATIONS Tire Chunking, Cracking or Blow-Outs Operator Stress and Fatigue from Rough Rid Special Compound or Size Required

SOLUTIONS

• Full Line of Sizes for a Variety of Applications
• Superior Performance, Longer Service and Reliability
• Comprehensive Selection of Compounds:
• Rubber: Used Mostly Indoors, Normal Surfaces & Operating Conditions
• Polyurethane: For Electric Trucks and High Load Conditions

o Soft Shoe Pneumatic Shape Solids: Softer Ride for Industry’s Tough Jobs

Dual Service	Standard on O.E. equipment – suitable for 90% of all applications as well as electric and gas trucks.
Non-Marking	Suitable for IC and electric and is developed to not mark floors – It has good rolling properties and will carry the same load as a black tire. The wear time is about 85% of the Dual Service. This does require the use of a static strip.
Super Tire	Designed for high cycle applications – cooler running – longer life.
Lion	Designed for overload on steer axles.
Oil Resistant	Designed for oils, animal fats – This is not a natural rubber – it’s made from an SBR rubber (Synthetic butal rubber)
Fiberglass	Designed for uneven floor surfaces where it can cut into tires (dock plates, etc.)
Master Cushion	Universal compound designed for wear. Very good if you have a lot of spinning (indoors and outdoors). Also very cost effective.

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

Table Of Contents

Symptoms, Applications, and Solutions Listing

TRYNEX SWEEPERS

SYMPTOMS / APPLICATIONS Standing Water on Driving Surfaces & Parking Lots Tire Damage From Debris Construction Site Cleanup SOLUTIONS Squeegees Water & Mud from Driving Surfaces Sweeps Anything from Dust Particles to Small Boulders Full Line of Sizes and Attachments Minimizes Flat Tires

For additional product information contact this product’s Direct Ship Program Coordinator, Luanne Gaston by email or by phone at 252-931-5810.

Table Of Contents

Symptoms, Applications, and Solutions Listing